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Water companies in England and Wales will invest more than £8 billion in 2019-20. The investment comes in the fifth year of a £44 billion spending commitment from 2015 to 2020.

Water companies are broadening the scope of the support they are offering for hard-pressed customers to pay their water bills and manage their overall debt.

Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.

A report from the Consumer Council for Water shows that the number of customers receiving help from water companies to pay their bills has risen by 93%.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water companies have published their business plans for 2015-20 and almost all will hold down bills to keep them in line with or lower than inflation. To help keep customer bills down, investors will receive lower returns in 2015-20.