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"Bad for the environment, bad for customers, and bad for the economy" - Water UK Chief Executive Michael Roberts on Labour's manifesto nationalisation pledge
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Resolving disputes
… through an Alternative Dispute Resolution (ADR) process. … Customers can go to an independent adjudicator … IGS: Customers … Customers … Resolving disputes …
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Water company performance
… Water company performance Water company performance Customers can quickly and easily see how their water company … its kind in Europe. It has been designed to help household customers in England and Wales by bringing together in one … and regulators hope Discover Water will encourage customers to talk to their water companies and influence …
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Independent oversight panel for ADR scheme
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
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Customer complaints fall for the seventh successive year
CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.
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Independent service to help resolve complaints
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
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Independent Dispute Resolution Scheme
Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.
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Latest developments on an independent dispute resolution scheme
English and Welsh water companies, CCWater, Ofwat and Water UK are working together to set up an independent service to resolve disputes when companies and their customers are unable to reach agreement.
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Dispute resolution - launch
From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.
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Water UK statement on water companies' PR14 business plans
Water companies have listened to their customers over the last year and looked to ensure their bills for 2015-2020 will be as low as possible, while also continuing to invest so customers can count on safe, reliable water and sewerage services.