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Water UK has welcomed a substantial fall in complaints to water companies published in CC Water's Annual Complaints Report.

From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Today’s announcement is not just about individual company plans, it is also about the sheer scale of collective ambition to do more for customers, the environment and the country as a whole.

Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.

The moving house guide has been launched by WaterSafe, the UK national accreditation body for approved plumbers, which has the full backing of and the UK water industry

The European Commission is considering whether or not to carry out a full review of the Drinking Water Directive. However, it is vital that new standards are not set without robust evidence to demonstrate that they are necessary.

This response focuses on a number of key high-level points concerning the methodology and the 2014 price review following discussion with member companies.