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The latest data from CCWater on household customers’ views on their water and sewerage services is good news, with 94% of customers satisfied with their water supply.

Water companies have confirmed they are taking extra action to fix leaks this summer, and are planning ambitious new leakage targets for the future.

The average household water and sewerage bill in England and Wales for 2016-17 will be £389 – an increase of £2 (less than 1%) compared with the previous year. The increase is in line with the 5-year plans developed by every water and sewerage company after extensive consultation with customers and confirmed by the industry regulator, Ofwat, in 2014.

In the UK, water companies adopt a formal risk-based approach to assessing and managing Cryptosporidium and any other substance that could constitute a potential danger to human health.

From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.

Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge

The average household water and sewerage bill in England and Wales for 2017-18 will be £395 – an increase of £6 (2%) compared with the previous year. The average bills for each company can be found on the Discover Water website, which brings together key information for customers about water companies in England and Wales.

There is not long left before more than 1.2 million small businesses, charities and public sector bodies in England will be free to choose their water and wastewater supplier.

An effective response to the significant and growing risk of drought in England and Wales is possible if concerted action is taken now, according to new research published by the water industry today.

Satisfaction with value for money among water customers has increased to a five year high according to CCWater's annual 'Water Matters' survey, published this week.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.